tpower2 Privacy Policy

This Privacy Policy ("Policy") describes how tpower2 ("tpower2," "we," "us," "our") — the operator of the online gaming platform accessible at tpower2.club — collects, processes, stores, and protects the personal data of individuals ("you," "Player," "User") who access or use our website, games, and related services ("Platform").

tpower2 is committed to handling your personal data responsibly, in compliance with applicable data protection laws and the data privacy requirements imposed by our international gaming licensing authority. This Policy applies to all personal data collected through the tpower2 website, mobile browser interface, customer support channels, and any promotional communications.

By registering an account on the tpower2 platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.

tpower2 collects the following categories of personal data from players:

2.1 Identity Data. Full legal name, date of birth, nationality, and copies of government-issued identification documents (e.g. Malaysian NRIC, passport) submitted during the Know Your Customer (KYC) verification process.

2.2 Contact Data. Email address, Malaysian mobile telephone number, and residential address as provided during registration or subsequent profile updates.

2.3 Financial Data. Payment method details (e.g., bank account identifiers, e-wallet account references for Touch n Go eWallet, Boost, GrabPay, Maybank, CIMB Bank, Public Bank, USDT TRC20 wallet address). tpower2 does not store full card numbers or payment credentials directly — these are handled by licensed payment processing intermediaries.

2.4 Transaction Data. Records of all deposits, withdrawals, bonuses claimed, and betting and gaming activity conducted on the Platform, including amounts, timestamps, and outcomes.

2.5 Technical Data. IP address, device identifiers, browser type and version, operating system, screen resolution, and session logs generated during your use of the Platform.

2.6 Usage Data. Pages visited, features used, games played, time spent on individual game sessions, and navigation paths through the Platform.

2.7 Communications Data. Records of your interactions with tpower2 customer support, including live chat transcripts, email correspondence, and any documents or evidence submitted in support of disputes or complaints.

tpower2 collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal request, or contacting customer support.
• Automated collection: Technical and usage data collected automatically through cookies, web beacons, server logs, and similar tracking technologies when you interact with the Platform.
• Third-party sources: Identity verification data from KYC service providers; fraud screening data from anti-money laundering (AML) compliance partners; payment confirmation data from licensed payment processors.

tpower2 uses your personal data for the following purposes:

• To create, verify, and manage your tpower2 account;
• To process deposits and withdrawals in Malaysian Ringgit (MYR) through your chosen payment method;
• To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations required by our gaming licence;
• To detect and prevent fraud, money laundering, account abuse, and unauthorised access;
• To settle bets, calculate winnings, and manage bonus and VIP programme entitlements;
• To provide customer support and respond to account queries or complaints;
• To send transactional communications (e.g., deposit confirmations, withdrawal notifications, security alerts) to your registered email or mobile number;
• To send promotional communications and personalised offers, subject to your marketing preferences;
• To improve the Platform through analysis of aggregated usage and performance data;
• To enforce the tpower2 Terms & Conditions and responsible gaming policies, including age verification and self-exclusion management.

tpower2 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between tpower2 and you — including account management, payment processing, and bet settlement.
• Legal obligation: Processing required to comply with applicable legal and regulatory obligations, including KYC, AML, age verification, and gaming licence compliance requirements.
• Legitimate interests: Processing carried out in pursuit of tpower2's legitimate business interests — including fraud prevention, platform security, and service improvement — where such interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing of data for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

tpower2 does not sell, rent, or trade your personal data to any third party. We may share your data with the following categories of recipients only to the extent necessary to operate the Platform or comply with legal obligations:

• Payment processors: Licensed financial intermediaries who process deposits and withdrawals on our behalf (e.g., e-wallet operators, bank payment gateways). These parties are bound by contractual data protection obligations.
• Identity verification providers: Third-party KYC and AML service providers engaged to verify player identity and screen against sanctions and watchlists.
• Game content providers: Software studios whose games are offered on the tpower2 platform may receive anonymised usage data necessary for game operation and integrity monitoring.
• Regulatory and law enforcement authorities: tpower2 will disclose personal data to competent authorities where required by applicable law, court order, or regulatory direction.
• Professional advisers: Legal, audit, and compliance advisers operating under professional confidentiality obligations.

All third parties with whom tpower2 shares personal data are required to process it only for the purposes specified, in accordance with applicable data protection law, and subject to appropriate security measures.

tpower2 operates on international infrastructure. Your personal data may be transferred to and processed in countries outside Malaysia, including jurisdictions where data protection laws may differ from those in your country of residence. Where such transfers occur, tpower2 implements appropriate safeguards — including contractual data protection clauses — to ensure that your data is protected to a standard consistent with this Policy and applicable law. By using the tpower2 platform, you consent to this transfer.

tpower2 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and our gaming licence obligations. In practice:

• Account and transaction data is retained for a minimum of five (5) years following account closure, as required by AML and gaming regulatory obligations.
• KYC verification documents are retained for the period specified by our licensing authority, typically five (5) to seven (7) years.
• Customer support communication records are retained for three (3) years from the date of the last interaction.
• Marketing preference data is retained until you withdraw consent or close your account.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.

tpower2 uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies used are:

• Strictly necessary cookies: Required for the Platform to function, including session authentication, security tokens, and load balancing. These cannot be disabled without affecting Platform functionality.
• Functional cookies: Store your preferences (e.g., language settings, preferred payment method) to improve your experience across sessions.
• Analytics cookies: Collect anonymised data about how players use the Platform — pages visited, features used, session duration — to help us improve performance and user experience.

You may manage non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the tpower2 Platform.

tpower2 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the tpower2 Platform;
• Encryption at rest for sensitive data stored in tpower2 databases;
• Access controls limiting personal data access to authorised personnel only, on a need-to-know basis;
• Regular security audits, penetration testing, and vulnerability assessments;
• Two-factor authentication (2FA) available for all player accounts;
• Real-time monitoring for suspicious login activity and anomalous transaction patterns.

While tpower2 takes all reasonable steps to protect your data, no internet transmission is completely secure. In the event of a data breach that poses a risk to your rights and freedoms, tpower2 will notify affected players and relevant authorities in accordance with applicable law.

Subject to applicable law and the conditions of our gaming licence, you have the following rights in relation to your personal data held by tpower2:

• Right of access: Request a copy of the personal data tpower2 holds about you.
• Right to rectification: Request correction of inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to restriction: Request that tpower2 restrict the processing of your personal data in certain circumstances.
• Right to object: Object to processing of your personal data for direct marketing purposes or on grounds relating to your particular situation where processing is based on legitimate interests.
• Right to data portability: Request transfer of your personal data to you or to a third party in a structured, machine-readable format, where technically feasible.
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent, without affecting the lawfulness of prior processing.

To exercise any of the above rights, contact the tpower2 Data Protection team via customer support live chat or at the email address listed in Section 14 of this Policy. tpower2 will respond to verified requests within thirty (30) calendar days.

The tpower2 platform is strictly for individuals aged 21 (twenty-one) years and above. tpower2 does not knowingly collect personal data from anyone under the age of 21. Age verification is a mandatory step in the account registration and KYC process. If tpower2 becomes aware that personal data has been collected from a person under 21, the relevant account will be immediately closed and all associated data deleted or returned to the individual's guardian as required by applicable law.

If you believe that a minor may have registered an account on the tpower2 platform, please contact our customer support team immediately.

tpower2 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, tpower2 will update the "Last Updated" date at the top of this Policy. Where changes are significant, tpower2 may notify players via email or platform notification. Continued use of the Platform following publication of a revised Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by tpower2, please contact our Data Protection team:

tpower2 also provides a dedicated complaints process for data protection matters. If you are not satisfied with tpower2's response to your data privacy concern, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.